Thank you purchasing our small batch cocktails at ontherockspembrokeshire.co.uk
We pride ourselves in providing a service/product of the highest standard. However, on the rare occasion a customer is dissatisfied we will do our best to rectify. Should there be an issue with your order get in touch with us immediately via email. You should receive a response within 24 hours. If the delivery has arrived damaged, please provide photographs to show this.
We will initially offer a reasonable solution in the form of exchange or partial refund. However, if a solution wasn’t met, we ask that all products are returned to us, in original condition, to be eligible for a refund. Return shipping cost is not covered by ourselves.
Any issues should be reported to us within 14 days of the order date.
All of our products are shipped in standard shipping boxes and not gift boxes. Gift boxes are not advertised, please ensure that you are not expecting this upon placing your orders, this is an area we are developing into.
If an order is returned due to no answer at the address your order will be refunded minus any shipping charges.