Privacy Policy

Our contact details
By E-mail
By Post: On The Rocks Pembrokeshire, 14A, Albany Street, Pembroke Dock, SA72 6QJ
The type of personal information we collect
We currently collect and process the some or all of the following information:
  • Personal identifiers, contacts, and characteristics (for example, name and contact details)
  • When items are purchase, we will collect your address and appropriate financial information
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
  • To purchase our products or services
  • To enquire about the products and services we offer
We on occasion may also receive personal information indirectly, from the following sources in the following scenarios:
  • Third party payment services such as PayPal – we may receive your address, personal financial information as well as contact details
  • Third party individuals or businesses purchasing our products on your behalf or as a gift/competition prize.
We use the information that you have given us in to process your orders and answer queries or communications.
We will not share this information with third parties outside of couriers and delivery services specifically for fulfilling orders placed.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
  • Your
You can remove your consent at any time. You can do this by email(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a legitimate interest.
How we store your personal information
Your information is securely stored on our online system.
We keep your relevant personal details for 30 days. We will then dispose your information by permanently removing it from our systems.
In the unlikely event that you are not satisfied with our product or service and a complaint is made we may require to hold your details for a longer period of time. Should this be the case we will see that your information is securely disposed of, in due course and within a reasonable timeframe.
On occasion when details may need to be printed – we will securely destroy and dispose of immediately after use.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at by e-mail or by post: On The Rocks Pembrokeshire, 14A, Albany Street, Pembroke Dock, SA72 6QJ if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us via email or by post at: On The Rocks Pembrokeshire, 14A, Albany Street, Pembroke Dock, SA72 6QJ
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